Service Quality in Supermarket Retailing: Identifying Critical Service Experiences

Autor: Rodríguez-Del Bosque Rodríguez, I.A.; Vázquez Vázquez, R.; Ruiz Vega, Agustín V.; Díaz Martín, A.M.; 

Tipo de documento: Artículo de revista

Revista: Journal of Retailing. ISSN: 0022-4359. Año: 2001. Número: 1. Volumen: 8. Páginas: 1-14.

doi 10.1016/S0969-6989(99)00018-1

JCR:
Edición:
Social Sciences  Área: Business  Quartil: Q2  Lugar área: 24/55  F. impacto: 0,826 

SCIMAGO:
SJR:
,689  SNIP: ,859 

CARHUS Plus+: A

CIRC: GRUPO A - EXCELENCIA

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