The EPSI model as the main factor for identifying customer satisfaction: empirical research

Autor: González Menorca, María LeonorFernández Ortiz, Rubén; Fuentes Lombardo, G.; Clavel San Emeterio, Mónica

Tipo de documento: Artículo de revista

Revista: Total Quality Management and Business Excellence. ISSN: 1478-3363. Año: 2016. Número: 3-4. Volumen: 27. Páginas: 447-463.

Texto completo open access 

JCR (datos correspondientes al año 2014):
Social Sciences  Área: MANAGEMENT  Quartil: Q2  Lugar área: 85/185  F. impacto: 1,323 

SCIMAGO (datos correspondientes al año 2014):
,525  SNIP: 1,157 



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